Shadow Sudoku · JobLog

Support

Help with Shadow Sudoku: Dark Path on iPhone and iPad. No player account is required to use the game.

Purchases and Restore Purchases

Open Shadow Market from the main menu and select Restore Purchases to restore the permanent Silent Path entitlement. Consumable seals, hints, and bundles cannot be restored after they have been used. Make sure the device is signed in to the Apple Account that made the purchase.

A purchase did not appear

Keep the game open, verify your internet connection, and wait a moment for Apple to finish processing the transaction. Restart the game and check Shadow Market again. If the purchase still does not appear, contact us with the product name, approximate purchase time, iOS version, and game version. Do not send full payment-card information.

Sound or ambience is missing

Open Settings in the game and enable both Sound and Music. Check the device volume, Silent Mode, Focus mode, and any connected Bluetooth audio device. Completely close and reopen the game after changing iOS audio settings.

Notifications are missing

Open iOS Settings, choose Notifications, select Shadow Sudoku, and enable Allow Notifications. The daily clan reminder is optional and can also be disabled through iOS Settings.

Progress and local data

Game progress, settings, achievements, belts, seals, and hints are stored locally on the device. Deleting the app or using Erase Local Progress can permanently remove local progress. The permanent Silent Path purchase can be restored through Apple.

Report a problem

When contacting support, include your device model, iOS version, game version, selected language, and a short description of what happened. A screenshot is helpful when the issue is visual. Never send your Apple Account password or full payment details.

Response time

Support requests are normally reviewed within three business days.